Help Desk – Bilingual

Permanent

Recruiting in Motion

Help Desk – Bilingual Ottawa / Gatineau ON / QC

Ref: JOB1854

Our client is one of the largest renewable owners, operators and developers in the U.S., delivering innovative, renewable power solutions that accelerate the world towards a sustainable, low-carbon future. They provide an unparalleled opportunity to lead and manage one of the largest renewable energy businesses with decades of history while contributing to the global need for sustainable energy. With current U.S. assets under management valued at $20 billion, our client offers many career opportunities. They are currently seeking IT Services Desk Analyst, who will be the first point of contact for the company’s staff in the IT team.

 

As IT Services Desk Analyst, your main focusis to resolve incidents, problems, and requests or route tickets appropriately where required. You will receive, act on, and triage requests to the IT team via phone, email, and the ServiceNow portal. It will be your responsibility to support End Users with Level 1 and 1.5 support; some of these items include

  • Password resets
  • Software install/uninstall
  • Operating System (Windows 10) and Hardware issues
  • Mobile device management utilizing In-Tune
  • Printer setup
  • Provide remote support to users via TeamViewer and SCCM
  • Provide after-hours on-call support once every 4-6 weeks on a rotating basis
  • Assist in asset management and tracking of both hardware and software assets

 

The Ideal Candidate will have a College Diploma or bachelor’s degree in Information Technology, Computer Programming / Science, Engineering, or other related fields (equivalent work experience will be accepted). The candidate will have demonstrated working experience using ServiceNow as a ticketing system and functional knowledge of Windows 7 and Windows 10 enterprise deployments, including the M365 toolset (i.e. Office Suite, Microsoft Teams, SharePoint). The successful candidate will display strong time management skills, be able to manage multiple priorities and work on multiple tickets at once, who is offers a strong customer-satisfaction mindset and good interpersonal skills with a keen ability to articulate solutions to problems clearly and effectively to non-technical colleagues. Fluency in English & French is required

 

What will make you stand out:

  • Fluency in English & French is required
  • Understanding of Group Policy structure is an asset
  • Exceptional problem-solving ability
  • Thrives is a fast-paced, high-volume working environment.
  • Positive Attitude

Please contact us at [email protected] to discuss how you can join this amazing team. Please note –  you must be willing to go on site. This is not a remote role.

Tagged as: Help Desk - Bilingual