Manager – Operations & Client Experience


Recruiting in Motion

Manager – Operations & Client Experience Toronto ON

Ref: JOB2097

Our Client is a unique Toronto based company where hospitality, technology and the legal industry intersect. With the high stress of domestic and international legal proceedings, our client goes the extra mile to arrange facilities and holistic services to help take the edge off the experience. Working with legal staff, our client successfully delivers a unique experience to the mediation and arbitration processes. Whether you need a virtual, on site or hybrid facility to assist with your legal action, Arbitration Place can offer you the space, privacy and professional experts in case management, mediation, court reporting, transcription, reporting, or administration in one all encompassing approach. Security, confidentiality, and privacy are their #1 priorities to ensure their clients experience is best in class. Arbitration Place clients look after the arguments, and they look after every other detail. With an eye towards constant improvement for client experience, this organization has a pulse on their client’s needs but always looking to evolve their services. Our client is the ideal set up for an arbitrator looking for a temporary home, or virtual support. With rapid expansion in their site, our client is looking for someone client service oriented who can lead a small team of client service coordinators, while acting as eyes and ears between the stakeholders, the clients and the team. This is a truly exciting role where you can learn a lot while constantly looking at ways to elevate the experience.

The role of the Team Lead – Client Experience will play a critical role in delivering an amazing client experience while optimizing back-office proceeding logistics. This unique position requires someone forward thinking and a strong desire to constantly exceed client expectations while juggling multiple priorities. Leading a small team of 1-3 staff, the Team Lead role is for someone who knows how to roll up their sleeves to bridge the front office experience with back-office efficiency. Working with vendors & negotiating with suppliers you will be able to manage relationships but be firm to deliverables. You are the glue that ensure the client experience is exceptional by making sure every last detail of hospitality needs is well thought out in advance and executed. Accountability for the health & safety, training and reporting will be expected. This role is managing the first impression clients experience and taking responsibility for delivering a high quality of service and professionalism will be needed.

The Ideal Candidate will bring an amazing background in hospitality or event planning and be able to mesh their knowledge of travel, tourism, hotel & lodging and culinary requirements needed to pull of multiple events concurrently. Coming from a hospitality or culinary college program would be fantastic and you will have an opportunity to showcase you strong communication skills and relationship building competencies. You will bring 5+ years of experience, demonstrating progressive growth to leading a small team. Experience coordinating food & beverages for events while bringing the front office expertise is highly desirable. If you have worked as a concierge, a personal assistant with a hospitality background (specifically working with food & beverage vendors, health & safety etc.) and want to take your skills to a different type of role, our client is waiting for your help. Utmost professionalism and multi-tasking skills, along with creativity to think outside the box is needed.


What will make you stand out:

  • 5 years of combined experience in event management, food and beverage and/or professional service delivery for high value guests
  • Proven at delivering an exceptional client experience internally and externally
  • Stellar communication and professionalism required
  • Must be willing to work on site as this position requires extension coordination
  • Savvy at meeting tight deadlines while pulling together resources and holding people accountable to deliverables and timelines

Please contact us at [email protected] if you are looking to have an impact in a very unique and exciting organization. Must be willing to go on site because you are coordinating events within the organization.

Tagged as: Manager - Operations & Client Experience