District Manager, Health Services

Position Title: District Manager, Health Services

Salary & Benefits: $96,000-$120,000, health benefits, car allowance, RRSP matching, 3 weeks vacation, additional sick days, and much more.

Location: Various sites across Eastern Ontario

Work Model: Flexible Hybrid

Additional Notes:

Our client is a leading provider of comprehensive health and wellness solutions in Canada. They are currently seeking a dynamic District Manager to oversee the successful operation of 25–35 locations (approximately 150 team members). This role focuses on building high-performing teams, fostering employee engagement, and ensuring an exceptional customer experience. Key responsibilities include developing leaders and staff through training, driving business growth, optimizing resources, standardizing processes, managing budgets, and promoting a culture of quality and continuous improvement.

 Key Responsibilities

• Strategy & Vision: Develop and implement strategies to ensure efficient operations the Health Services Centers while fostering a strong team environment.
• Stay updated on industry trends, regulations, and competitor movements, adjusting strategic plans as needed.
• Align departmental goals with organizational objectives and contribute to budget preparation, forecasting, and management.
• Employee Engagement & Development:
• Conduct regular communication with Regional Managers to ensure consistency in meeting organizational goals.
• Lead recognition initiatives and foster equitable, positive employee relations.
• Oversee and evolve training programs for new and existing staff, including specialized testing
• Collaborate with Regional Managers on individual development plans and team growth.
• Customer Experience: Champion a patient-centric culture by delivering customer service training and implementing KPIs for improvement.
• Operational Excellence:
• Monitor key performance metrics (cost, quality, delivery, safety, customer experience) and implement corrective actions as needed.
• Standardize processes across locations, ensuring adherence to metrics and fostering continuous improvement.
• Collaborate with Operations and Business Development teams to optimize workflow, facilities, and resource management.
• Ensure regulatory compliance, inspection readiness, and up-to-date training for all employees.
• Health & Safety: Foster a safe workplace by implementing and participating in health and safety programs, investigating incidents, ensuring compliance with safety standards, and applying preventive measures.
• Internal & External Relationships: Liaise with internal teams and external stakeholders, including physicians, to ensure smooth operations and alignment with organizational goals.

 Required Skills and Experience

• Minimum of 5 years of leadership experience in a fast-paced, customer-oriented environment.
• 3–5 years of relevant professional experience overseeing leaders and managers for multisite locations totaling 100+ employees
• Diploma or degree in healthcare, business, marketing, or a related field, or equivalent professional experience.
• Certification or training in Lean Six Sigma and/or Change Management is a strong asset
• Strong proficiency in MS Office and other relevant software tools.
• Proven track record in managing people, fostering talent development, and building high-performing teams.
• Comprehensive understanding of laboratory regulatory standards is highly desirable

If you are a seasoned District or Regional Manager who has managed larger teams across multiple locations and you are looking for a change of environment, please reach out to Pauline Both directly at [email protected].

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