Program Manager

Permanent Full-Time

Recruiting in Motion

Program Manager Ottawa ON

Ref: JOB2350

Position Title: Program Manager

Salary & Benefits: $80,000-$100,000 based on experience, health benefits, 3 weeks vacation, RRSP matching

Location: Ottawa, ON

Work Model: Hybrid (Once a month onsite)

Additional Notes:
Our client, an international leader in environmental certification for the hospitality and tourism sectors, is dedicated to driving sustainability and positive environmental change. By helping tourism establishments adopt eco-friendly practices and adhere to rigorous certification standards, this organization empowers businesses to demonstrate corporate social responsibility. Backed by a US and Canadian partnership, this well-established entity operates in a dynamic, start-up mode and seeks talented individuals who share their vision for growth and impact.

We are seeking a skilled and experienced Program Manager to support the Director of Operations in leading critical programs and initiatives. The ideal candidate will oversee the implementation of efficient processes, leverage technology for scalability, and enhance member benefits to ensure a best-in-class certification program. This role involves working cross-functionally to streamline daily operations and align strategic project management with long-term organizational goals.

Key Responsibilities:

Program Management

  • Monitor program performance and track key metrics (KPIs).
  • Develop and implement strategies to enhance the member experience.
  • Create clear, user-friendly materials to support members in the certification process.
  • Manage administrative functions, including budgets, billing, and reconciliations.

Project Management

  • Plan and execute projects that support ongoing program improvement.
  • Collaborate with teams to maintain the organization’s credibility and leadership in sustainability accreditation.

Database Management

  • Organize and maintain program-related data.
  • Ensure the integrity of critical data points and enhance database functionality for improved reporting and usage.

Sales & Marketing Support

  • Partner with sales and marketing teams to design, implement, and track communications that reinforce the organization’s corporate brand.

The ideal candidate will bring 7+ years of progressive operational experience in high-touch, service-oriented management roles, with a demonstrated ability to manage complex programs and drive continuous improvement. Exceptional communication skills, both oral and written, are essential, along with strong analytical and problem-solving abilities and a strategic mindset. The candidate should be highly self-directed, capable of prioritizing and managing time independently while balancing multiple priorities and meeting tight deadlines.

A solid understanding of project management, including the administration of updates and technology improvements, is critical. Proficiency in Microsoft Office applications, particularly Excel, and familiarity with collaboration tools like MS Teams and Zoom are required. Comfort with learning and utilizing new technologies is also necessary.

Candidates with previous experience in sustainability, associations, certification programs, or hotel operations and management will have a strong advantage. Knowledge of environmental sustainability practices and standards is highly desirable. Post secondary education in business, hospitality, communications, or a related field is preferred, though equivalent experience will be considered.

The role demands a proven track record of managing multiple projects, priorities, and stakeholders to deliver results. Bilingualism in English and French is considered an asset but is not mandatory. This position is ideal for a proactive, resourceful professional with a passion for sustainability and a commitment to excellence.

What will make you stand out:

  • Proven leader in sustainability projects or accreditation programs
  • Exceptional organizational and time management skills to handle tight deadlines
  • Stellar communication skills to work with stakeholders, members and cross functional teams
  • Passionate about tourism, hospitality and social impact.

This role offers an opportunity to make a meaningful impact in the sustainability and tourism industries while contributing to the organization’s growth and success. If you are a proactive leader with a passion for sustainability and a knack for driving results, we encourage you to contact us at [email protected] for further discussion. Preference given to candidates in Ottawa ON.

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At Recruiting in Motion, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. For personalized assistance or more details on our recruitment process, please contact our hiring team.

 

Tagged as: Program Manager